Zendesk Tag Comparison

Generates a more human readable tag comparison in the events menu.

You will need to install an extension such as Tampermonkey, Greasemonkey or Violentmonkey to install this script.

You will need to install an extension such as Tampermonkey or Violentmonkey to install this script.

You will need to install an extension such as Tampermonkey or Violentmonkey to install this script.

You will need to install an extension such as Tampermonkey or Userscripts to install this script.

You will need to install an extension such as Tampermonkey to install this script.

You will need to install a user script manager extension to install this script.

(I already have a user script manager, let me install it!)

You will need to install an extension such as Stylus to install this style.

You will need to install an extension such as Stylus to install this style.

You will need to install an extension such as Stylus to install this style.

You will need to install a user style manager extension to install this style.

You will need to install a user style manager extension to install this style.

You will need to install a user style manager extension to install this style.

(I already have a user style manager, let me install it!)

// ==UserScript==
// @name         Zendesk Tag Comparison
// @namespace    http://tampermonkey.net/
// @version      1.1.3
// @description  Generates a more human readable tag comparison in the events menu.
// @author       You
// @match        https://*.zendesk.com/*
// @grant        none
// ==/UserScript==

(function() {
    'use strict';

    function compareTags(previous_tags_string, current_tags_string) {
        let previous_tags = previous_tags_string.split(" ");
        let current_tags = current_tags_string.split(" ");

        let matching_tags = new Set();

        let new_tags = new Set();
        let lost_tags = new Set();

        if (previous_tags_string != "" && current_tags_string != "") {
            for (const previous_tag of previous_tags) {
                for (const current_tag of current_tags) {
                    if (previous_tag == current_tag) {
                        matching_tags.add(previous_tag);
                    }
                }
            }

            for (const current_tag of current_tags) {
                if (!matching_tags.has(current_tag)) {
                    new_tags.add(current_tag);
                }
            }

            for (const previous_tag of previous_tags) {
                if (!matching_tags.has(previous_tag)) {
                    lost_tags.add(previous_tag);
                }
            }
        }

        return {
            matching: matching_tags,
            new: new_tags,
            lost: lost_tags
        }
    }

    function replaceTags() {
        let xpath = "//li[@class='Change']/div/label[text()='Tags']/..";
        let result = document.evaluate(xpath, document, null, XPathResult.ANY_TYPE, null);

        let found_node;
        let found_nodes = [];
        while (found_node = result.iterateNext()) {
            found_nodes.push(found_node);
        }

        for (let node of found_nodes) {
            let previous_tags = node.childNodes[9].innerText;
            let current_tags = node.childNodes[3].textContent;

            let comparison_data = compareTags(previous_tags, current_tags);
            let save_via = node.querySelector(".via");

            node.innerHTML = "<label>Tag Changes</label>";

            for (const tag of comparison_data.new) {
                node.innerHTML += "<div style=\"color:green;\">➕ " + tag + "</div>";
            }

            for (const tag of comparison_data.lost) {
                node.innerHTML += "<div style=\"color:red;\">➖ " + tag + "</div>";
            }
            node.innerHTML += "<div>" + current_tags + "</div>";
            node.innerHTML += "<div><del>" + previous_tags + "</del></div>";

            node.appendChild(save_via);
        }
    }

    setInterval(replaceTags, 1000);
})();